Support — EventPrime Check-in

Last Updated: November 22, 2025
Operated by Metagauss

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1. Introduction

Welcome to the support page for EventPrime Check-in, the official companion app for EventPrime event management. This page provides assistance for installation, account access, troubleshooting, and general usage of the app. If you need help with anything not covered here, our support team is ready to assist.

EventPrime Check-in is designed to work with your EventPrime-powered WordPress site and relies on the EventPrime Events Tickets and EventPrime Event Attendee Check in extensions for ticket generation, validation, and attendee check-in workflows.

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2. Contact Support

For customer assistance, technical help, or account-related questions, you can reach us at:

• Website: https://www.metagauss.com
• Additional Help & Resources: https://theeventprime.com/support/.

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3. Getting Started

EventPrime Check-in works with your existing EventPrime installation on WordPress. To begin:

1. Install and activate EventPrime on your WordPress site.
2. Install and activate EventPrime Events Tickets and EventPrime Event Attendee Check in extensions.
3. Generate an App Password (recommended for security).
4. Download EventPrime Check-in from the Google Play Store or Apple App Store.
5. Log in using:
   • Your WordPress site URL
   • Your Username or App Password
   • Your EventPrime access credentials

If you need setup help, refer to the EventPrime documentation or visit:
https://theeventprime.com/support/

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4. System Requirements

Mobile Devices

• Android: Android 7.0 or later
• iOS: iOS 14.0 or later

WordPress Requirements

• EventPrime plugin active on your site
• EventPrime Events Tickets extension active
• EventPrime Event Attendee Check in extension active
• Secure HTTPS connection recommended
• REST API enabled
• Compatible hosting server configuration

If your server blocks REST API requests, the App may not connect.

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5. Common Issues & Solutions

Issue: Unable to Log In

• Check that your Site URL is correct (including https://).
• Ensure EventPrime is activated on your WordPress site.
• Ensure EventPrime Events Tickets and EventPrime Event Attendee Check in are installed and active.
• Verify your credentials or try logging in with an App Password.
• Make sure your server allows REST API access.

Issue: QR Code Does Not Scan

• Grant Camera Permission when prompted.
• Clean the device camera lens.
• Ensure the QR code is properly generated by EventPrime Events Tickets.
• Improve lighting conditions around the code.

Issue: Sync or Loading Delays

• Check your internet connectivity.
• If offline, the App will queue check-ins and sync automatically later.
• Large events may take longer to load—allow extra time.
• Ensure your hosting server meets performance requirements.

Issue: Check-ins Not Updating

• Confirm that EventPrime is updated to the latest version.
• Confirm that EventPrime Events Tickets and EventPrime Event Attendee Check in are updated and active.
• Ensure that the logged-in user has proper WordPress permissions.
• Retry when the network connection improves.

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6. Features Overview

EventPrime Check-in provides event organizers with:

• Live attendee lists
• QR and barcode scanning for tickets
• Manual booking lookup
• Real-time check-in validation
• Offline check-in queue with automatic sync when online
• Attendance summaries and statistics
• Role-based navigation for staff

These capabilities depend on your EventPrime setup, including the EventPrime Events Tickets and EventPrime Event Attendee Check in extensions.

For detailed explanations, visit the EventPrime documentation page or:
https://theeventprime.com/support/

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7. Data & Privacy

EventPrime Check-in securely accesses data from your WordPress-based EventPrime installation. All event and attendee information belongs to the organizer and is not stored on Metagauss servers.

For complete details, please review:

• Privacy Policy: https://www.metagauss.com/privacy-policy/eventprime-check-in
• Terms & Conditions: https://www.metagauss.com/terms/eventprime-check-in

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8. Reporting Bugs

If you experience a problem, please provide the following details to help us resolve it faster:

• Device model
• OS version
• App version
• Steps to reproduce the issue
• Screenshots (if possible)
• URL of your WordPress site

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9. Requesting New Features

We welcome feedback and feature requests.
Send your suggestions to: https://theeventprime.com/support/

Please describe your use case clearly so we can properly evaluate the idea for future releases.

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10. Updates & Announcements

All updates, performance improvements, and new feature releases are announced through:

• App Store “What’s New” section
• EventPrime blog
• Metagauss announcements

Make sure your app is updated to the latest version for the best performance.

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Support You Can Depend On

Metagauss is committed to providing secure, reliable, and efficient tools for event organizers. If you need help, contact us anytime—we’re here to make sure your event check-ins run smoothly.